Where will you deliver to?
We provide in-house, local delivery within Kitchener, Waterloo and Breslau.
Unfortunately, we cannot deliver to Cambridge and surrounding areas.
We are also unable to ship products.
Call us to arrange a delivery: (519) 893-3743
Do you charge a delivery fee?
We charge a flat rate delivery fee of $5.00 for all deliveries.
For orders under $25 (before tax), we charge an additional $5.00.
Call us to arrange a delivery: (519) 893-3743
What days and times do you deliver?
Same day delivery is available Monday, Thursday and Friday, weather depending.
| Monday | Delivery available |
| Tuesday | No deliveries |
| Wednesday | No deliveries |
| Thursday | Delivery available |
| Friday | Delivery available |
| Saturday | No deliveries |
| Sunday | No deliveries |
To ensure same day delivery, orders must be placed before 1:00PM. Orders placed after 1:00PM may be pushed to the next available delivery day.
Occasionally, we may deliver at an earlier day. If this happens, we will contact you ahead of time.
In the event we cannot deliver on the day of your order, we will contact you to reschedule the delivery.
Unfortunately, we cannot guarantee delivery at a specific time of day or on days when we are not delivering.
Do you deliver in bad weather?
We cannot guarantee same day delivery during bad weather.
We will try our best to get your order to you, but if weather conditions are poor, we may have to push your delivery to the next available delivery day.
You will be notified if your delivery is postponed due to bad weather.
Please keep this in mind when ordering pet food, particularly during winter months, to ensure your pet has enough food to last until your delivery arrives.
What payment methods are accepted for delivery?
We can accept Credit Card (Visa or MasterCard) over the phone or cash paid upon delivery.
If you would like to pay with a Debit card or by TAP / Apple Pay, you have to visit our retail location to pay in person.
Unfortunately, we cannot process Visa Debit cards over the phone.
How is a delivery completed?
Delivery to houses
We will drop the order at your front door or another requested location outside the building. We cannot enter your home. Once the order has been delivered, it will be your responsibility to bring it inside.
At your request, we can call ahead to inform you that your delivery in on route.
Delivery to apartments
We will call upon arrival and ask that you meet us at the front door or another location outside the building. We will complete the delivery when you meet our driver outside the building. If no response is received to our phone call, your delivery may be rescheduled.
Please note: our delivery call will be from an unrecognized name and number on your delivery day. (The call will not display as CB Pet Food & Supplies.) Please answer any unrecognized phone calls if you are expecting our delivery. Deliveries may be delayed or canceled if this call is not answered.
Can I return items during a delivery?
Unfortunately, we cannot process returns during deliveries.
If you purchased a product from us, it must be brought to our physical store for return.
Delivery fees are non-refundable.
For more details, please review our Return Policy.
What if my delivery is lost or stolen?
Once a delivery has been made, we are not responsible for lost or stolen products.
