Home • FAQ

Here you will find answers to some frequently asked questions. If the question you have is not here, feel free to contact us and we'll be more than happy to give you an answer.


Our Store

What is CB Pet Food & Supplies?

Specializing in quality natural, holistic, and organic foods for dogs and cats, CB Pet Food & Supplies is an independently owned and operated, Kitchener based pet food and supply store.

What animals do you cater to?

Dogs, cats, birds and small animals. We also have a small selection of fish and reptile products.

Can I bring my pet into your store?

You are welcome to bring your pet with you to our store, so long as they are leashed and under control.

In many cases, it's helpful to us if your animal is present, especially when fitting them for collars, harnesses, and clothing.


Delivery

Do you deliver?

Yes, we deliver.

Do you offer FREE delivery?

Yes. FREE Delivery is available to customers within Kitchener, Waterloo, Cambridge and Breslau for purchases over $40, excluding gift-certificates, and taxes.

For customers outside these areas, delivery is still available but may include a delivery charge. Please contact our store for details.


Special Orders

Do you take special orders?

Yes, we most certainly do. Custom orders are our speciality!

What if you don't have what I'm looking for?

We'll find it and order it for you. We're so well known for finding and ordering products for customers that other pet stores in the area will send customers to us when they can't find or carry items.

You carry _____ brand but not _____ product. Can you order it?

Almost certainly, yes. If we carry a brand, we can usually order a specific product from that brand.

What if you can't find it?

Sometimes products just aren't available to us, whether it's because they aren't accessible though our distributors, aren't available outside specific stores, not in Canada, or any of a number of reasons.

Should this happen, we'll inform you of any difficulties and, if possible, let you know where it is available for you to purchase.


Products

What products do you carry?

We carry an extensive and expanding range of pet foods, treats, toys, accessories and litters.

Do you carry more than just food and litter?

Yes, we do. Our store is stocked to the brim with a wide variety of pet treats, toys, accessories and more!

Our website, on the other hand, currently lists only the pet foods and litter we carry.

Do you carry fish products?

Yes. We can also special order fish products.

Do you carry reptile products?

Yes. We can also special order reptile products.

There's an icon next to a product or brand. What does it mean?

The various icons found next to products throughout the site are there to help you quickly identify products that have special features. These include:

Alerts you to a New product we carry.
Products which are Canadian made.
Grain Free foods and treats.
Allergy Diet foods and treats which contain ingredients commonly given to pets with food allergies. It should be noted that allergy diet foods are not made solely for pets with food allergies.
Item is Temporarily Unavailable. Contact us for more details.
1335 Weber St. E., Kitchener, ON  N2A 3A7   Tel: (519) 893-3743