Return Policy

If you are looking to return dry pet food, see our Pet Food Guarantee.

We will take product returns within 30 days of the date of purchase and with the original sales receipt.

Products returns must be completed at our retail store. We do not accept returns through the mail and we cannot process returns during deliveries.

Returned products must be unused and in re-salable condition. Products must also be in their original packaging otherwise you may be subject to a 10% restocking fee.

Products may be returned for refund or exchanged for another product. Refunds will be issued in their original payment form. We cannot issue store credit. Delivery fees are non-refundable.

If your product is damaged or defective, please call our store to arrange for a replacement product: (519) 893-3743