IMPORTANT NOTE REGARDING FREE DELIVERY
Due to the rising cost of gas, we have temporarily suspended our FREE Delivery program as of March 13, 2022.
A delivery fee of $2.00 will be applied to all deliveries until gas prices return to normal. (This fee will be added to any existing fees for Delivery under $25.) Thank you for your understanding.
Local delivery on purchases over $25 (before tax)
All purchases over $25 (before tax) are eligible for delivery within Kitchener, Waterloo and Breslau.
Please call us for more details: (519) 893-3743
Please contact us if you live outside the local delivery area as we may still be able to accommodate your needs.
Delivery under $25
For orders under $25, a delivery fee of $5.00 will be applied.
Please call us for more details: (519) 893-3743
Delivery outside KW
Unfortunately, we cannot deliver outside of Kitchener, Waterloo, or Breslau. This includes delivery to Cambridge and surrounding areas.
We are also unable to ship products.
Please call us for more details: (519) 893-3743
Delivery days and times
Same day delivery is usually available Monday to Saturday, weather depending.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday *
* We do not deliver on Sundays. Any delivery orders received on Sunday will be delivered the following day.
Occasionally, we may have an opportunity to deliver earlier in the day. If this happens, we will contact you ahead of time to ensure you can receive the delivery.
In the event we cannot deliver on the day of your order, we will contact you to make arrangements for delivery the following day.
Unfortunately, we cannot deliver at a specific time of day.
Bad weather
We cannot guarantee same day delivery during bad weather.
We will try our best to get your order to you, but if weather conditions are poor, we may have to push your delivery to the next available delivery day.
You will be notified if your delivery is postponed due to bad weather.
Please keep this in mind when ordering pet food to ensure your pet has enough food to last until your delivery arrives.
Delivery payment
We can accept Credit Card (Visa or MasterCard) over the phone or cash paid upon delivery.
If you would like to pay with a Debit card or by TAP / Apple Pay, you have to visit our retail location to pay in person.
Unfortunately, we cannot process Visa Debit cards over the phone.
COVID-19 temporary measures
Delivery to houses
We will drop the product at your door or another requested location OUTSIDE the building. We will not enter your home nor interact with you directly. Once the item has been delivered, it will be your responsibility to bring it inside. At your request, we can call ahead to inform you that your delivery in on route.
Delivery to apartments
We will drop the product at your apartment building’s front door or another requested location OUTSIDE the building. We will not enter the apartment building, including the foyer, nor will we interact with you directly. We will call ahead to ensure you are home and ask that you wait for us at the front door. If no response is received to our call, no delivery will be made and we will contact you to reschedule.
Delivery Returns
Unfortunately, we cannot process returns during deliveries.
If you purchased a product from us, it must be brought to our physical store for return.
Delivery fees are non-refundable.
For more details, please review our Return Policy.
Lost or Stolen Product
Once a delivery has been made, we are not responsible for lost or stolen products.