Covid-19 Temporary Measures

WE ARE STILL OPEN. However, as of April 8 at 12:01AM, the Ontario-wide lockdown prevents us from allowing customers into our store.

Purchases can be made over the phone (before you arrive or from our parking lot) for CURBSIDE PICKUP or for DELIVERY. FREE delivery is available for purchases over $25 within Kitchener, Waterloo, and Breslau.

Phone us at (519) 893-3743

All COVID-19 measures are temporary ad we look forward to returning to business as usual.

Above all else, please take care.


Retail location temporary measures

No in-store shopping

Starting on April 8 at 12:01AM, as part of the Ontario-wide lockdown, we cannot allow customers inside the store.

All products continue to be available to customers through curbside pickup and delivery.

Curbside Pickup

Curbside pickup is available for all products we sell.

All our curbside pickup details are listed on our Curbside Pickup page.

Please calls us (before you arrive or from our parking lot) at (519) 893-3743 to place an order.

Please wear a mask when at the door and maintain physical distancing with other customers outside the store.

Carry-Outs

Please allow for physical distancing while we place your products in your vehicle. Employees will be wearing masks while doing carry-outs.

Returns

We are accepting returns. Our Pet Food Guarantee and return policy are both still in affect.

Preferred Methods of Payment

As customers cannot enter our store, the following methods of payment are preferred:

  • TAP enabled Debit Card
  • TAP enabled Credit Card (Visa or MasterCard)
  • Apple Pay enabled device (phone, watch, etc.)
  • Credit Card over the phone / force entered
  • Cash (change provided in a small paper bag)

NOTE: Most Credit Cards have TAP functionality built in even if you are unaware of it.

TAP enabled cards generally feature this symbol:


Additional Methods of Payment

We request that you pay through the method below only as a last resort:

  • Debit or Credit Card (Visa or MasterCard) chip

Reduction in Staff and Hours

With the changes to our operation comes a reduction in our staff. As a result, we have also reduced our hours of operation. We are open the following days and hours:

Monday
9:00AM – 5:00PM
Tuesday
9:00AM – 5:00PM
Wednesday
9:00AM – 5:00PM
Thursday *
9:00AM – 8:00PM
Friday
9:00AM – 5:00PM
Saturday
9:00AM – 5:00PM
Sunday
12:00PM – 5:00PM

* For any customers who cannot access our store before 5PM, we are open late on Thursday.


Delivery temporary measures

We are still delivering, including FREE delivery on orders over $25 (before tax.) All products are available for delivery.

All our delivery details, including delivery days, are listed on our Delivery page.

Please call to schedule a delivery at (519) 893-3743

Delivery to houses

We will drop the product at your door or another requested location OUTSIDE the building. We will not enter your home nor interact with you directly. Once the item has been delivered, it will be your responsibility to bring it inside. At your request, we can call ahead to inform you that your delivery in on route.

Delivery to apartments

We will drop the product at your apartment building’s front door or another requested location OUTSIDE the building. We will not enter the apartment building, including the foyer, nor will we interact with you directly. We will call ahead to ensure you are home and ask that you wait for us at the front door. If no response is received to our call, no delivery will be made and we will contact you to reschedule.

Once a delivery has been made, we are not responsible for lost or stolen products.


Our stock and supply

There have been no interruptions from our suppliers and we are still receiving food and other products almost daily.

Additionally, we continue to take custom orders for food and other products. If you need something that we don’t normally stock or you’re having trouble finding elsewhere, consider calling us for a custom order: (519) 893-3743


Temporary measures updates

All updates will be posted and cataloged here. We look forward to helping you and your furry loved ones. This page may change without notice.

Please take care.

Last Updated: April 8, 2021