Covid-19 Temporary Measures


For the health and safety of our customers, staff, and their families, we prefer that customers wear a face mask but it is no required.

If you are uncomfortable shopping without a mask, we are offering limited, after hours, masks required shopping on Mondays and Tuesdays by appointment only. (Full details below)

We also continue to offer CURBSIDE PICKUP or DELIVERY on any of our in-stock products. Local delivery is available for purchases over $25 within Kitchener, Waterloo, and Breslau.

To place an order, phone us at (519) 893-3743

Above all else, please take care.

Retail location temporary measures

In-store shopping

In-store shopping is available.

For the health and safety of our customers, staff, and their families, we prefer that customers wear a face mask but it is no required.*

Your pets are welcome to join you, especially when looking for items that require sizing (and we’d be happy to see them!) Please be mindful of other customers when shopping with your pet or as a group.

Please maintain physical distancing with staff and other customers while inside the store.

*If you would like a mask, one can be provided for you.

Masked Shopping By Appointment

For anyone uncomfortable shopping without a mask, we’re offering limited, in-store, masks required shopping after 5:00 PM on Mondays and Tuesday by appointment only.

How does it work?

Call us at (519) 893-3743 and request masked shopping on either Monday or Tuesday. We’ll take down your name, phone number and the date you will be shopping with us. On that day, after we close the store at 5:00 PM, we’ll open it for anyone who made an appointment with us. Customers who make an appointment need to arrive for 5:00 PM. Once all customers have exited the store, scheduled customers will be allowed entry.

Finer Details
– we cannot schedule shopping for specific times or days outside of Mondays and Tuesdays at 5:00 PM
– if no scheduled customers arrive by 5:15 PM, the store will be closed regardless of appointments; appointments will have to be rescheduled by the customer (if you cannot make your appointment, please let us know)
– while customers are in the store, we will remain open until 6:00 PM, at the latest, or until all customers have exited, whichever occurs first
– if no appointments are scheduled, the store will close at it’s regular closing time
– there may be other customers in the store but masks will be required for everyone; customers without appointments may be allowed in the store provided they are wearing a mask; all staff will be wearing masks
– this program is subject to change or cancellation at our discretion without notice

Curbside Pickup

Contactless curbside pickup is available for all products we sell.

All our curbside pickup details are listed on our Curbside Pickup page.

Please calls us (before you arrive or from our parking lot) at (519) 893-3743 to place an order.

Please maintain physical distancing with other customers outside the store.


Please allow for physical distancing while we place your products in your vehicle. Employees will be wearing masks while doing carry-outs.


We are accepting returns. Our Pet Food Guarantee and return policy are both still in affect.

Preferred Methods of Payment

The following methods of payment are preferred:

  • TAP enabled Debit Card
  • TAP enabled Credit Card (Visa or MasterCard)
  • Apple Pay enabled device (phone, watch, etc.)
  • Credit Card over the phone / force entered
  • Cash

NOTE: Most Credit Cards have TAP functionality built in even if you are unaware of it.

TAP enabled cards generally feature this symbol:

Additional Methods of Payment

We request that you pay through the method below only as a last resort:

  • Debit or Credit Card (Visa or MasterCard) chip

Reduction in Staff and Hours

With the changes to our operation comes a reduction in our staff. As a result, we have also reduced our hours of operation. We are open the following days and hours:

9:00AM – 5:00PM
9:00AM – 5:00PM
9:00AM – 8:00PM
9:00AM – 8:00PM
9:00AM – 8:00PM
9:00AM – 5:00PM
12:00PM – 5:00PM


Delivery temporary measures

We are still delivering, including local delivery on orders over $25 (before tax.) All products are available for delivery.

All our delivery details, including delivery days, are listed on our Delivery page.

Please call to schedule a delivery at (519) 893-3743

Delivery to houses

We will drop the product at your door or another requested location OUTSIDE the building. We will not enter your home nor interact with you directly. Once the item has been delivered, it will be your responsibility to bring it inside. At your request, we can call ahead to inform you that your delivery in on route.

Delivery to apartments

We will drop the product at your apartment building’s front door or another requested location OUTSIDE the building. We will not enter the apartment building, including the foyer, nor will we interact with you directly. We will call ahead to ensure you are home and ask that you wait for us at the front door. If no response is received to our call, no delivery will be made and we will contact you to reschedule.

Once a delivery has been made, we are not responsible for lost or stolen products.

Our stock and supply

We are experiencing shortages on numerous products throughout our store. We are doing our best to keep this website up to date as availability changes.

If a product has been unavailable to us for more than two weeks, we will change the product listing on our website to “Temporarily Unavailable.” Unfortunately, we almost never know when a product will return.

If you would like to be notified when an unavailable product becomes available again, please contact us at (519) 893-3743 and we’ll take down your information.

Products that have returned to our shelves will be updated as we receive them. Our Available Again page lists products that have recently returned.

Please note: some products have returned only to become unavailable again soon after. Availability of all products is subject to change at any given moment without notice. If you are unsure as to the availability of a particular product, please call us: (519) 893-3743

Additionally, we continue to take custom orders for food and other products. If you need something that we don’t normally stock or you’re having trouble finding elsewhere, consider calling us for a custom order: (519) 893-3743

Temporary measures updates

All updates will be posted and cataloged here. We look forward to helping you and your furry loved ones. This page may change without notice.

Please take care.

Last Updated: June 13, 2022